Frequently Asked Questions
Everything you need to know about your next high-fidelity audio experience.
Do all headphones come with a manufacturer warranty?
Yes, every product sold on Headphone Zone is 100% genuine and comes with a standard manufacturer's warranty. The duration varies by brand, typically ranging from 1 to 3 years.
What is your return policy if I don't like the sound signature?
We offer a 7-day replacement policy for defective units. For personal preference returns, we provide a '7-Day Check-in' period where you can return the product for store credit, provided it is in mint condition with all original packaging.
How long does shipping usually take?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 3-5 business days, while express shipping options can deliver within 24-48 hours to major metropolitan areas.
Can I get help choosing the right DAC or Amplifier for my headphones?
Absolutely. Our 'Headphone Gurus' are available via chat or email to provide personalized recommendations based on your headphone's impedance, sensitivity, and your preferred music genres.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. We also offer No-Cost EMI options on eligible high-end audio gear.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email and SMS with a tracking link and AWB number to monitor your shipment in real-time.